Privacy Policy

1. Who We Are

This Privacy Policy applies to Roswell Insulation ("we," "us," or "our"), a local insulation contractor operating at 108 N Virginia Ave, Roswell, NM 88203. Our website is located at www.roswellinsulation.com. You can reach us at sales@roswellinsulation.com or by phone at (575) 363-2820.

This policy explains what personal information we collect when you visit our website or contact us, how we use it, how long we keep it, and what rights you have over it.

2. Information We Collect

We collect information in two ways: information you give us directly, and information collected automatically when you use our website.

Information You Provide

When you fill out a contact or estimate request form on our website, we may collect your name, phone number, email address, home address or service location, and any notes or questions you include in the form. We use this information only to respond to your inquiry and to schedule or deliver our services.

Information Collected Automatically

When you visit our website, standard web server logs and analytics tools may automatically collect certain technical data - such as your browser type, device type, pages visited, time spent on pages, referring website, and general geographic location (city or region level, not precise address). This data is collected in aggregate and is used only to understand how visitors use our site so we can improve it.

3. Cookies and Tracking

Our website may use cookies - small text files stored on your device - to help the site function properly and to collect anonymous usage statistics. Cookies do not contain your personal information and cannot be used to identify you individually.

We may use third-party analytics services (such as Google Analytics or Vercel Analytics) to understand how visitors use our site. These services may set their own cookies. You can control cookies through your browser settings at any time. Disabling cookies will not prevent you from using our website, though some features may not function as intended.

4. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiry or estimate request.
• To schedule and deliver our services at your property.
• To follow up on a previous conversation or service job.
• To improve the content and usability of our website.
• To comply with any legal obligations that apply to our business.

We do not sell your personal information to third parties. We do not use your information for automated decision-making or profiling. We do not send unsolicited marketing emails.

5. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information only in the following limited circumstances:

• With service providers who help us operate our website or run our business (such as form processing services or email providers). These parties are required to keep your information confidential and may only use it to perform the services we have hired them for.
• When required by law - for example, in response to a valid court order, subpoena, or government request.
• In connection with a business transfer, such as a sale or merger, in which case your information would remain subject to the protections in this policy.

6. Data Retention

We retain customer contact information and job records for as long as needed to deliver our services and maintain reasonable business records - typically up to 3 years after our last interaction with you. After that period, we delete or anonymize personal information unless we are required by law to keep it longer. Anonymous website analytics data may be retained indefinitely as it cannot be used to identify you.

7. Your Rights

You have the following rights regarding your personal information:

• Access: You may request a copy of the personal information we hold about you.
• Correction: You may ask us to correct inaccurate or incomplete information.
• Deletion: You may request that we delete your personal information, subject to any legal obligations we have to retain certain records.
• Opt-out of communications: If you have received any follow-up communications from us and wish to stop receiving them, simply reply to any email or call us and we will remove you from our contact list.

To exercise any of these rights, contact us at sales@roswellinsulation.com or call (575) 363-2820. We will respond to your request within a reasonable timeframe.

8. Security

We take reasonable precautions to protect your personal information from unauthorized access, disclosure, or loss. Our website uses HTTPS encryption to protect data transmitted between your browser and our server. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security, but we follow industry-standard practices to protect your information.

9. Third-Party Links

Our website may contain links to third-party websites - for example, local government resources, authoritative industry organizations, or review platforms. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policy of any third-party site before providing personal information.

10. Children

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has submitted personal information to us, please contact us at sales@roswellinsulation.com and we will promptly delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the effective date at the top of this page. If the changes are significant, we will make reasonable efforts to notify affected users. Continued use of our website after any update constitutes your acceptance of the revised policy.

12. Contact Us About This Policy

If you have questions or concerns about this Privacy Policy, please contact us at: